What kind of planning does it take to make mergers seamless
for customers and painless for employees?
The merger of two insurance
companies, National Standard Life and Common Wealth Insurance, could
have involved painful adjustments. Not only were the record keeping systems
incompatible, but the offices to be merged were located in different cities.
Stakeholders believed that laying off a significant number of people might be
the only way to accomplish the goals of the merger.
How could this merger be handled in such a way as to minimize the inconvenience
to customers and provide viable solutions for employees?
During an MG Taylor facilitated DesignShop® event, representatives from
both organizations collaborated to design a solution that would merge the record
keeping systems, move the Florida offices to Louisville, and provide positions
for all employees. As a result of the road map designed during the DesignShop
event, the Florida offices and records were moved to Louisville over a weekend,
without inconvenience for the customers. In addition, within 2 months, all employees
were placed either within the new company or in better jobs in other firms.
"The Management Center® environment at Capitol Holding Agency Group
in Louisville, equipped with an MG Taylor® environment and tools, trained
the company's staff in DesignShop techniques, enabling the development of vital
new products and processes." Leaping the Abyss:
Putting Group Genius to Work, by Gayle Pergamit & Chris Peterson.
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